Customer Service Representative iv consumer electronics (6901) 7.30.2021 - (df1454)Majorel USA Inc

Overall Responsibilities:
· Provides research, verification and responses to customer inquiries.
· Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
· Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customersatisfaction survey scores;
· Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
· Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
· Maintains a general awareness of client's strengths in the industry; and
· Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
· Other duties as assigned
Job Requirements:
· High School Diploma or Equivalent
· Customer focused
· Experience in Logistics/Order Management is desirable
· SAP and block management experience preferred
· A high level of computer literacy preferred
· Strong organizational and administrative skills
· Strong analytical and problem solving skills
· Self-motivated and adaptability & willingness to take on new tasks
· Self-motivated, works well under own initiative
· Strong team player
· Deliver efficient troubleshooting and query resolution.
· Present work professionally in a timely & efficient manner within deadlines.
· Exhibit ability to show initiative identifying trends and/or process improvement.
· Continuous product & process training in fast paced environment.
· Promote a positive and professional image of arvato to clients and others at all timesby adhering to company policy and procedures.
· Written English Comprehension
· Excellent communication soft skills and confidence dealing with customers
· Comfortable working on an online environment with general computer literacy