Customer Service Representative Heating, Ventilation, and Air ConditioningM2MJ Human Resources Consulting

Job Functions:
Processes all customer requests received though phone, fax, email or chat.
Provides price and availability information to standard items.
Processes requests for special items, reworks and brand authorization for specific orders.
Processes HVAC retrofits for sales team in a timely manner.
Provides Product Information Support.
Processes claims and return goods authorization.
Coordinates with escalation points on expedites, technical assistance, pricing information, e-business,
product samples, account set-up and sales.
Process all requests for order maintenance on cancellations, delays, accelerations and quantity
changes.
Manage, review, and maintain all open backorders on a regular basis to ensure proper release and
shipment based on specific customer instruction.
Coordinate the order's release, invoice by date, picking, billing and shipping of orders with distribution
for standard, reworked or modified products in conjunction with the customer's requested date,
distribution workload and availability of goods.
Protect Company accountability by ensuring distributors, orders and shipments are trade-compliant
based on ITC guidelines.
Maintains and updates all records of customer profile information at Oracle CRM.
Participate in sales-driven projects and team initiatives.
Provide value-added services to customers and sales team.
Performs initiatives on team needs to help improve oneself and the team.
Other tasks as assigned by supervisors
Job Requirements:
Must have a 4 Year College Degree
Must be computer literate: PowerPoint, Word, Excel, E-mail, Internet / Intranet for business functions
Must have above average verbal and written communication skills
Must have the ability to multi-task
Willing to work on night shift
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Description
Job Functions:
Processes all customer requests received though phone, fax, email or chat.
Provides price and availability information to standard items.
Processes requests for special items, reworks and brand authorization for specific orders.
Processes HVAC retrofits for sales team in a timely manner.
Provides Product Information Support.
Processes claims and return goods authorization.
Coordinates with escalation points on expedites, technical assistance, pricing information, e-business,
product samples, account set-up and sales.
Process all requests for order maintenance on cancellations, delays, accelerations and quantity
changes.
Manage, review, and maintain all open backorders on a regular basis to ensure proper release and
shipment based on specific customer instruction.
Coordinate the order's release, invoice by date, picking, billing and shipping of orders with distribution
for standard, reworked or modified products in conjunction with the customer's requested date,
distribution workload and availability of goods.
Protect Company accountability by ensuring distributors, orders and shipments are trade-compliant
based on ITC guidelines.
Maintains and updates all records of customer profile information at Oracle CRM.
Participate in sales-driven projects and team initiatives.
Provide value-added services to customers and sales team.
Performs initiatives on team needs to help improve oneself and the team.
Other tasks as assigned by supervisors
Job Requirements:
Must have a 4 Year College Degree
Must be computer literate: PowerPoint, Word, Excel, E-mail, Internet / Intranet for business functions
Must have above average verbal and written communication skills
Must have the ability to multi-task
Willing to work on night shift
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Tagalog ,English
Availability for travel: No
Availability for change of residence: No
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Pasig City, Metro Manila
Permanent
Full-time