Customer Service Representative (healthcare account) - bgc taguigiOPEX Technologies

Job Description:
• Creating healthcare professional profiles for our platform.
• Validating core documents (nursing license, driver's license, etc.) accurately when sent in from
the healthcare professional and entering expiration dates into the platform.
• Using website verification systems to validate the information and collect background check
results.
• Knowledgeable in state requirements to be sure healthcare professionals have the correct and
complete documents necessary to start picking up the shifts.
• Reaching out to healthcare professionals to collect any extra documents that are needed
outside of our "core requirements" and following up to be sure that it is collected and updated
in a timely manner.
• Communicating with our Onboarding and Customer Success team on the progress of healthcare
professional profiles/documents promptly and answering any questions the team may have.
• Reaching out to healthcare professionals when documents get expired and following up until
submitted so they remain on active status.
Qualifications:
• Must be atleast HS graduate
• Ability to work independently
• Detail-oriented
• Dependable on completing tasks on time
• Excellent written and verbal communication skills
• Sense of urgency
Why join iOPEX?
• Competitive salary
• Exciting employee engagement activities
• Fast career growth and endless opportunities
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits and conversions
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 25 July 2023