Customer Service Representative for [24]7.ai makati | day shift247.ai Philippines

Overview
Day Shift
Australian Telecommunication Account
Provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services
Qualifications
Must be 18 years old and above
Completed at least 2 years in college (no back subjects)
At least 6 months of call center experience is preferred but not required
Amenable to work on holidays, weekend, and shifting schedule
Professional, enthusiastic, and customer service oriented
Skills Required
Excellent oral and written communication
Must exhibit active listening
Must have keen attention to details
Must have good conversational skills
Must have good problem solving and analytical skills
Must be fluent in providing explanation and delivering positive scripting
Ability to multi-task and access multiple data source simultaneously
Ability to probe effectively
Ability to educate customers on inquiries and other product information
Ability to handle issues and complaints in a courteous and professional manner