Customer Service Representative (financial services account)V-call Center Link (vcclink), Inc.

Description
Key Responsibilities:
• Provide fund and investment performance information to participants by phone.
• Identifies routine participant needs/problems with urgency professionalism and efficiency, determining alternative solutions, and resolving problems using current workflow.
• Provides industry knowledge to fund performance and retirement investing.
Key Requirements:
• Bachelor's degree graduate, any field.
• 18 months of general experience, preferably in CS and financial services.
• Knowledge of retirement plan products and services, overall financial markets, and the related tax and regulatory issues in order to respond accurately and thoroughly to client inquiries.
• Basic knowledge of funds, products, and services, the overall financial services industry.
• Prior customer service experience preferably in financial services.
• Effective listening, empathy, build rapport, excellent verbal and written communications.
Kindly attached your most updated resume for faster processing of your application!
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Knowledge: Communication and persuasion
Availability for travel: Yes
Availability for change of residence: Yes

₱ 22,000.00 monthly ·  Taguig, National Capital Region ·  6 November
Work type
Full Time