Customer Service Representative (email/chat support)Eastvantage

- Being the first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
- Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
- Providing email support that include a structured and well written email response within the agreed SLA.
- Providing Exceptional customer service to our large base of customers
- Ensuring that all interactions and relevant information is captured in the ticket logging process.
- Taking ownership & accountability of issues
- Ensuring that all processes are performed as per the documented procedure.
- Being able to assist other teams within our group should their volumes become excessive.