Customer Service Representative (csr)Amici Mercantile Inc.

Job Descriptions
Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
Keeps accurate records of correspondence with customers and internal personnel for future references.
Provides history, references and other documents needed for the investigation of customer concerns.
Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
Monitor project concerns
Set management and monitoring project standards
Maintain system
Coordinate between vendors, internal organizations and customers
Job Qualifications
Must be a graduate of any business course
Must be a team player
Must have good communication (written and verbal) and interpersonal skills
Must be good in report writing, time management, leadership and spreadsheets
Must have basic problem-solving skills6. Must be able to work well under pressure
Schedule:
8 hour shift
Overtime
Experience:
Customer Service Representative: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Remotely:
Yes, temporarily due to COVID-19