Customer Service Representative (csr) | muntinlupaConcentrix

Title: Customer Care Specialist (Telco Account) | (Alabang)
Job Specialization: Customer Service
Who We Are
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee's success. #JoinCNX today!
The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brands.
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries/requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various Concentrix and client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
Ready to #EmbraceDifferent?
You may be our next Customer Experience Champion if you:
Are a college graduate, with or without BPO experience
Have experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
Have good English communication skills
Have working knowledge on computers
Have good customer service, multi-tasking and problem-solving skills
Are willing to work in shifting schedule
Here's what's in store for You!
Paid training
Competitive salary
Monthly performance incentives
Benefits after six (6) months
Vacation entitlement upon hire
Career pathing and advancement opportunities
Join us in Concentrix and #EmbraceDifferent with the world's best brands!
Basic Qualifications:
At least high school graduate
Experience of at least six months in the BPO industry are preferred; but applicants without work experience are welcome to apply
Excellent English Communication skills - verbal and written
Basic knowledge on computers
Good customer service, multi-tasking and problem-solving skills
Willing to work in shifting schedule including graveyard shift and during holidays
Good team player
Single Parent Leave
Life Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 100 openings Graduated from high school
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Kalibrr

Muntinlupa City, Metro Manila
Permanent
Full-time