Customer Service rep, intermediate (night shift)SolarWinds

Overview
Successful candidate will be responsible for providing world-class customer support for our global customers utilizing our award-winning network management software. Candidate will be responsible for answering non-technical support questions via telephone, email and other channels as defined. The ideal candidate will have both technical credentials and a friendly consultative approach to solving customer problems.
Assist customers on any after sales queries via phone, web tickets and e-mail. Work with other internal departments to research accounts and answer customer account questions
Responsibilities
Answer customer inquiries via ticket system, e-mail and phone
Validate incoming calls with account information for prior dispatching to Support Team's queues
Responsible for maintaining customer records and assets and making changes when requested
Process customer requests to merge accounts / transfer assets and account audits
Assist sales and support staff with customer account questions
Responsible for talking/explaining to customers about account maintenance and renewals
Perform other administrative support duties as requested
Direct incoming calls to proper internal departments
Work closely with the Quality of Service Delivery Manager to ensure quality standards are maintained and improved
Qualifications
At least 3 years of demonstrated experience in a high-volume customer focused environment using the Japanese Language
N1 JLPT Certification preferred
Ability to multi-task and work within a team environment
Excellent verbal and presentation skills
Proven ability to follow documented process and procedures in timely manner
Proven ability to maintain confidentiality of secure information
Familiarity with Microsoft Windows and Microsoft Office Tools
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time