Customer Service rep 3Wells Fargo

Responsibilities:
Answer incoming customer calls regarding policy \/ contract information, issues, service questions and general client concerns
Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources
Document and track significant caller discussions or complaints
Follow-up customer calls whenever necessary
Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
Work with the management team to stay updated on product knowledge and be informed of any process changes
Assist with various special projects as needed
Qualifications:
At least two (2) years of solid call center experience and finished at least two (2) years in college (Bachelor's degree AN ADVANTAGE)
Excellent English communication skills (spoken and writing)
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
Ability to multi-task and navigate multiple applications at the same time
Amenability to work in UP Ayalaland TechnoHub
Amenability and flexibility to work both onsite and from home (depends on business needs)
Amenability and flexibility to work at night full-time, holidays and weekends
Competencies:
Demonstrates skills in utilizing business telephony and technology, which includes Avaya, Avaya Wall Board, Avaya, Mainframe\/Salesforce, AWD, Microsoft Office and web-based applications
Professional attitude and strong client service orientation; creates positive interactions with customers
Collaborative and results-oriented
Excellent analytical and diagnostic skills in managing customer calls
Ability to follow the escalation procedures
Proactively promote client centricity and maintain a high level of professionalism
Ability to work independently with minimal supervision. Leverages available tools and resources in researching required customer information
Demonstrates flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Use diplomacy and tact to resolve difficult situations. Escalate more serious issues to management
Learn more about opportunities with us at jobs.manulife.com.
Join us now!
If you are ready to unleash your potential, it\u2019s time to start your career with Manulife\/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United
States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers.
As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.
We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation.
Information received regarding the accommodation needs of applicants will be addressed confidentially. ","title":"Customer Service Professional - Manila","site
Context":"monstersingapore","recruiterContactNumber":"None","employer
Types":["Company"],"maximum
Experience":{"years":50},"recruiter
Name":"Manulife - Agnes Yung","company":{"company
Id":445965,"name":"Manulife - Agnes Yung"},"company
Profile":"Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
","total
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Id":4,"summary":"Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThe Op","recruiter
Id":724553,"minimum
Experience":{"years":0},"kiwiCompanyId":"445799","is
Bold":0,"posted
At":1618488626000,"apply
Url":"https:\/\/jobs.manulife.com\/ShowJob\/JobId\/1113608","iso
Code":"en","redirect
Stage":2,"kiwiRecruiterId":"709240","industries":["Banking\/Accounting\/Financial Services"],"active
Job":true,"locations":[{"std
Code":0,"country":"Philippines","lat
Lon":"12.879721,121.774017","iso
Code":"PH","isd
Code":63,"uuid":"9ffe9456-654e-4fb9-9b8c-5b[Protected Info]"}],"channel
Name":"SEA","isJdLogo":1,"hideCompanyName":0,"quick
Job":0})" class="card-body card-body-apply pd15"> Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job DescriptionThe Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. This entry level customer service professional role provides day-to-day account support and answers inbound calls for the line of business it supports.
Each service representative is responsible for providing high-quality service to Manulife\/John Hancock callers by responding effectively to questions, requests and complaints. The individuals in this role need to have a strong command of the Manulife\/John Hancock\u2019s customer service policies, and strong product knowledge that is critical for offering quick and accurate assistance to customers. Responsibilities:Answer incoming customer calls regarding policy \/ contract information, issues, service questions and general client concerns
Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources
Document and track significant caller discussions or complaints
Follow-up customer calls whenever necessary
Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
Work with the management team to stay updated on product knowledge and be informed of any process changes
Assist with various special projects as needed
Qualifications:At least two (2) years of solid call center experience and finished at least two (2) years in college (Bachelor's degree AN ADVANTAGE)Excellent English communication skills (spoken and writing)Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
Ability to multi-task and navigate multiple applications at the same time
Amenability to work in UP Ayalaland TechnoHubAmenability and flexibility to work both onsite and from home (depends on business needs)Amenability and flexibility to work at night full-time, holidays and weekends
Competencies:Demonstrates skills in utilizing business telephony and technology, which includes Avaya, Avaya Wall Board, Avaya, Mainframe\/Salesforce, AWD, Microsoft Office and web-based applications
Professional attitude and strong client service orientation; creates positive interactions with customers
Collaborative and results-oriented
Excellent analytical and diagnostic skills in managing customer calls
Ability to follow the escalation procedures
Proactively promote client centricity and maintain a high level of professionalism
Ability to work independently with minimal supervision. Leverages available tools and resources in researching required customer information
Demonstrates flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Use diplomacy and tact to resolve difficult situations. Escalate more serious issues to management
Learn more about opportunities with us at jobs.manulife.com.Join us now! If you are ready to unleash your potential, it\u2019s time to start your career with Manulife\/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United
States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong. Manulife is an equal opportunity employer.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially. ","title":"Customer Service Professional - Manila","site
Context":"monstersingapore","recruiterContactNumber":"None","employer
Types":["Company"],"maximum
Experience":{"years":50},"recruiter
Name":"Manulife - Agnes Yung","company":{"company
Id":445965,"name":"Manulife - Agnes Yung"},"company
Profile":"Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
","total
Applicants":0,"channel
Id":4,"summary":"Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThe Op","recruiter
Id":724553,"minimum
Experience":{"years":0},"kiwiCompanyId":"445799","is
Bold":0,"posted
At":1618488626000,"apply
Url":"https:\/\/jobs.manulife.com\/ShowJob\/JobId\/1113608","iso
Code":"en","redirect
Stage":2,"kiwiRecruiterId":"709240","industries":["Banking\/Accounting\/Financial Services"],"active
Job":true,"locations":[{"std
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Code":63,"uuid":"9ffe9456-654e-4fb9-9b8c-5b[Protected Info]"}],"channel
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Job":0})">Manulife - Agnes Yung Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Op Philippines 0 - 50 Years