Customer Service rep 2 - bilingual spanish (hl cs)Wells Fargo

About Wells Fargo India & Philippines
Wells Fargo India & Philippines (WFI&P) enables global talent capabilities for Wells Fargo & Company, by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WFI&P operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFI&P at our .
Department Overview
The Home Lending Customer Service (HL CS) team provides support to customers through voice and non-voice channels. These services vary from simple inquiries about home loans, account management, payments, loan modifications to as complex as rate modifications, line application and management, wealth and handling escalations.
About the Role
Internally known as Customer Service Representative 2, this role is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for English and Spanish queue.
Take inbound calls related to Home Lending Customer Service queue such as account inquiries, payment processing and amortization
Deliver quality and excellent customer service to customers
Participate in projects assigned in the line of business
Market Skills and Certifications
Completed at least high school level
At least 1 year experience in customer service or financial services in BPO/ call center setting for English and Spanish queue
Very good communication skills both verbal and written for English and Spanish language
Keen to details
Flexible to work during night shift, holidays and weekends
Flexible to work from home and work onsite based on business need and pandemic situation
Job Family
Customer Service
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time