customer service Quality Assurance Specialist - remoteACHIEVE TEST PREP
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 15/11/2020
Reporting
to the Customer Service Manager, the Customer Service Quality Assurance
Specialist is responsible for analyzing phone calls, creating and
updating customer service scripts and other activities that directly
support the goal of increasing call quality in the customer service
department. The Customer Service Quality Assurance Specialist will work
closely with customer service department supervisors to improve
training, provide coaching and support and make recommendations to
improve call quality.
100% Work from home / Telecommute, with flexible hours
To be considered for a
job at Achieve Test Prep you MUST Apply below now our
company
website
-(
careers.achievetestprep
)
Requirements
-2+ years of experience writing customer service scripts for a US-based company
-2+ years of experience auditing customer service phone calls for agents outside of the US working with American customers
-4+ years of experience handling customer phone calls
-Location - Home-based outside USA -
-a style="text-decoration: none" href="careers.achievetestprep/"-
see list of countries Achieve Test Prep operates
-Ability to work from home 8:00 - 4:00 pm Eastern M-F
-Must be able to write and speak fluent English
-Experience with Zingtree or similar script building software is a plus but not a requirement
To be considered for this position you
MUST
apply for the job directly through the Achieve website (3rd party applications will not be accepted)
AND
answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Benefits
Why Work for Achieve Test Prep?
We
believe our employees empower our company and are the reason for our
success. We are the nation's largest educational consultant and test
prep center specializing in credit-by-examination degree paths,
headquartered in Wayne, New Jersey.
Achieve
helps students bypass all of the busywork associated with taking
certain college courses the traditional way, by instead passing just one
test-out exam.
Employee
engagement and development is one of the keys to our success at
Achieve! Embracing a work-from-home model for the entire company, all
employees enjoy a better work-life balance through flexible work
schedules. We offer on-the-job training and career advancement
opportunities. Does Achieve sound like the place for you?
Apply today
To learn more about us visit our website
Achieve Test Prep
to the Customer Service Manager, the Customer Service Quality Assurance
Specialist is responsible for analyzing phone calls, creating and
updating customer service scripts and other activities that directly
support the goal of increasing call quality in the customer service
department. The Customer Service Quality Assurance Specialist will work
closely with customer service department supervisors to improve
training, provide coaching and support and make recommendations to
improve call quality.
100% Work from home / Telecommute, with flexible hours
To be considered for a
job at Achieve Test Prep you MUST Apply below now our
company
website
-(
careers.achievetestprep
)
Requirements
-2+ years of experience writing customer service scripts for a US-based company
-2+ years of experience auditing customer service phone calls for agents outside of the US working with American customers
-4+ years of experience handling customer phone calls
-Location - Home-based outside USA -
-a style="text-decoration: none" href="careers.achievetestprep/"-
see list of countries Achieve Test Prep operates
-Ability to work from home 8:00 - 4:00 pm Eastern M-F
-Must be able to write and speak fluent English
-Experience with Zingtree or similar script building software is a plus but not a requirement
To be considered for this position you
MUST
apply for the job directly through the Achieve website (3rd party applications will not be accepted)
AND
answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Benefits
Why Work for Achieve Test Prep?
We
believe our employees empower our company and are the reason for our
success. We are the nation's largest educational consultant and test
prep center specializing in credit-by-examination degree paths,
headquartered in Wayne, New Jersey.
Achieve
helps students bypass all of the busywork associated with taking
certain college courses the traditional way, by instead passing just one
test-out exam.
Employee
engagement and development is one of the keys to our success at
Achieve! Embracing a work-from-home model for the entire company, all
employees enjoy a better work-life balance through flexible work
schedules. We offer on-the-job training and career advancement
opportunities. Does Achieve sound like the place for you?
Apply today
To learn more about us visit our website
Achieve Test Prep
Submit profile
ACHIEVE TEST PREP
About the company
ACHIEVE TEST PREP jobs
Philippines
Position customer service Quality Assurance Specialist - remote recruited by the company ACHIEVE TEST PREP at , Joboko automatically collects the salary of , finds more jobs on Customer Service Quality Assurance Specialist - Remote or ACHIEVE TEST PREP company in the links above