Customer Service OfficerAspire - SEA

Aspire is the #1 All-in-one financial operating platform for businesses in SouthEast Asia. With a mission to reinvent banking for a new generation of entrepreneurs and business owners, Aspire is building a platform that offers what financial products our customers need, how they need it.
Founded in 2018 by former Lazada founders and executives, Aspire has successfully raised USD 40M from world-class investors and financial partners such as Y-combinator and others. It has partnered with leading financial firms like Visa and Wise to power its solutions. In 2020, we were awarded as the #1 Hottest Startup by Singapore Business Review and Startup Award by TechNode Global ORIGIN Awards. Currently, we have -150 employees across offices in Singapore, Indonesia, Vietnam, Thailand.
You will be amazed and energized by the diverse backgrounds of our people. We are a team made up of ex-entrepreneurs, ex-founders and high-achievers who want to make an impact yet always collaborate and don't take NO for an answer. We have high bars during our recruitment process because we want to inspire and to be inspired by our teammates.
We are still expanding and hiring more top talents who are passionate about startups to join the journey of building a neobank to support the under-serviced SMEs and entrepreneurs.
The Role
About the role:
We are looking for a rock star to join our customer success team, support customers when they need help, and turn them into ambassadors of Aspire.
Actively seek solutions to the difficulties faced by customers, and help customers to use the Aspire platform to operate their business
Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)
Build knowledge on Aspire and financial products & services to be able to help clients with advanced questions
Work closely with our other teams, such as the onboarding, compliance, product, and marketing teams, to resolve issues and escalate opportunities for improvement
Engage customers proactively at key moments in their lifecycle with Aspire
Liaise with other departments as required to resolve customer issues and questions.
Ideal Profile
What will you need?
Min. 3 years experience in a customer-facing role
Loving it to talk to and help customers
Proven track record & experience in customer success or sales
Positive get-it-done attitude and proud to contribute to the success of a fast-growing startup
Great communication skills
Strong interest in learning all about fintech and financial services
What's on Offer?
Work alongside & learn from best in class talent
Fantastic work culture
A role that offers a breadth of learning opportunities