Customer Service experts needed! application specialist | 30k salary packageSelect VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for an Application Specialist to start ASAP!
 
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
APPLICATION SPECIALISTS
 
What to expect:
Starting salary package of Php30,000*
*inclusive of account-specific allowances
 
Plus enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Responsibilities:
Manage inbound calls and dial assigned outbound leads
Help clients complete application packets online
Deliver high-quality work by paying strong attention to detail
Evaluate and analyze the client's responses to series of questions
Maintain healthy client relationships by professionally answering questions and concerns and by setting proper expectations
Be passionate about the service and enjoy working in a consultative service environment
Be results-oriented and enjoy the challenge of meeting or exceeding goals
Desired Skills & Knowledge:
Must have at least 2 years of tertiary education
Clear speaking voice
Excellent English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
At least 1 year of solid Customer Service experience
Strong CRM navigation and administrative skills - Accurate typing & spelling is essential to this role.
Strong customer service skills
Willing to work full-time night shift
Should have no issues working onsite
Amenable to shifting schedules and work on weekends
Work Schedule: Night Shift (US Time Zone)