Customer Service executive (mandarin)Guinness Brewery

Job Description
Job Description :
Job Title: Customer Service Experience (Mandarin Speaker)
Location: Taguig, Philippines
Full Time, Permanent
About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform, and how we create shared value.
Our ambition is to create the best performing, most trusted, and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
Feel inspired Then this may be the opportunity for you.
About You
We're looking for an individual with a drive to be the best by building great relationships with the customers and key stakeholders.
Responsibilities:
Managing daily Sales Order processing / Rebates Process
Processing ad-hoc and urgent transactions
Performing any UAT testing on the scope process
Checking and validating errors and changes on the Sales Order
Innovating ideas on the process bottlenecks and challenges and works out discussion with Line Manager
Supporting continuous improvement projects
Driving resolution on the Daily Order challenges
Acting as the main point of contact during BCP if identified as critical resource.
Providing documents to Audit team as needed during the regular cycle of business.
Responsible with the month end closing activities
Coordinating issues and challenges to help drive resolution on a more complex situation.
Coordinating and confirming closing activity status to CSA as needed.
Performing reporting functions as needed.
Experience required/Skills/Capabilities/Languages
Mandarin Speaking Skills
At least 3 years of customer service or support experience
Willingness and ability to build great relationships with Customers.
Proactive, solution-focused mind-set and positive can do attitude.
Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary.
Initiative in participating to projects that promotes efficiency and process improvement
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of celebrating life every day everywhere. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Character Is Everything
Worker Type :
Regular
Primary Location:
McKinley Hill
Additional Locations :
Job Posting Start Date :
2023-07-26