Customer Service coordinatorLaSalle Investment Management

Our expectations Our values are a pivotal component to be the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world. Support our People * Our employees are our most valuable resource. * Our expectations Our values are a pivotal component to be the chosen real estate expert and strategic advisor to the leading owners, occupiers and investors around the world. Support our People Our employees are our most valuable resource. We want to attract, develop and retain the best people. Serve our Clients We determine our success by the value we produce for our clients. We want to be our client's trusted advisor and preferred business partner. Aspire to Leadership We always strive to be the best in everything we do. These values guide our conduct and behaviour towards everyone with whom we come into contact. Specifically, our expectations for all employees are that we will all behave in accordance with the following expectations: Behave at all times in accordance with JLL's policies and procedures and report any concerns to your line manager. Work in a safe manner, in compliance with all relevant Occupational Health and Safety requirements. Comply with JLL's Quality and Risk Management Systems. Proactively pursue ongoing personal growth and professional development Behave in a manner that results in a workplace free of discrimination, harassment, and intimidation and bullying. Carry out all duties as set out in this position description, and other work as directed by your Manager, in line with your ability to do so in a safe and competent manner. Key Dimensions The position has no set financial delegation. The Valuer Support Manager must approve all financial expenditure. Key Internal Relationships The Quotes and Finance Member: Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance. Interacts with Quotes and Finance Members to share knowledge and contribute to continual improvement of the team. Interacts and builds a high level of rapport with Valuers and VAST Manager for Operations to achieve our vision and strategic goals. Key External Relationships Liaises with clients regarding documentation or file clarification, quote queries and payment of private valuations. Contacts external parties as directed by clients to provide an accurate quote. Key Accountabilities - 'How we plan to get there' EMPLOYING THE BEST PEOPLE Provide advice and assistance to other Quotes and Finance Members as requested and escalate any identified risks to the VAST Manager for Operations or the Quotes and Finance Lead. Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all Valuers as required. PROVIDING SUPERIOR CLIENT SERVICE Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service. Appropriately and correctly uses all internal systems, processes and policies. All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements. At all times ensures a 'client first' attitude is displayed when undertaking the role, including provision of high-quality service to internal and external client Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner. Phone contact person to arrange and confirm booking of the valuation appointment as required Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle. Accurately update job status on TOTOM. Accurately update job status on all online systems i.e. VMS/Valex/Valocity. DEVELOPMENT AND INNOVATION Attend all VAST meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems. Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff. Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs. OTHER Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time. Conduct all activities in accordance with the Company's Quality management system. Qualifications and Special Requirements Tertiary qualifications in valuation or a property related discipline. Intermediate skills in MS Outlook, MS Windows and Internet. Intermediate to advanced skills in Price Finder, PeopleSoft, Global X, Valuation Exchange and TOTOM. Key Performance Indicators Knowledge Demonstrated knowledge of office work processes and experience in following these. Knowledge of professional standards and expectations in an office environment. Practical knowledge of customer service standards and experience in a service driven environment. Knowledge of and prior experience in meeting client SLAs and individual and team KPIs. Skills Demonstrated time management skills, with proven ability to deliver results within deadline. Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients. High computer literacy skills, including the ability to effectively and accurately use (or the ability to quickly learn to use): Microsoft Office programs (Word, Excel, Outlook) TOTOM System Client online systems (Valuation Exchange, Valocity, TradeShift and Vendor Cafe) Industrial Programs (PriceFinder, Landgate, SAI Global, Global X, Sage) Abilities Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines. Ability to deal with challenging KPIs and factors outside own control. Ability to work within a busy 'open plan' office environment and continue to focus on work despite interruptions. Ability to work with attention to detail and high degree of accuracy Ability to respond to urgent requests in a calm and professional manner. Ability to work with Team Leader to improve efficiency of individual and teamwork processes and approaches. Experience Minimum 3 years experience in a Valuer role or similar experience within the valuation/property industry. Key Performance Indicators Work Productivity Each quote request/successful quote/unsuccessful quote/milestone reminder are being actioned within 5-10 minutes of receipt. All quotes at 'Quote Requested' status are followed up daily with the Valuers until we get a response. All supplied valuation files are being forwarded to Valuers for their reference in providing an accurate quote. All valuation files are updateddailyon various systems with current action and delay notifications. Notes tobe accurate andcontain full and relevant action taken and next stepsrequired. Monitor client systems and provide meaningful communication regarding Valuation, quote requests and finances. All daily work received has been processed with the relevant updates. Obtain all required documentation and further information when required. All contracts and invoices are actioned in a timely manner. Actively responding to valuer's and client's queries. Team Focus Feedback from your assigned Manager and the wider Risk team is positive. Feedback from Valuers, other staff within our department and the greater JLL community is positive. Demonstrate forethought to provide assistance to others during quieter workflow periods. 100% attendance. Must not incur any tardiness (late, absences, overbreak) and must not have any unplanned leaves. Quality and Compliance All quotes and invoices are being submitted promptly to clients per the Valuer's supplied quote and TAT - 100% compliance. Feedback from compliance must be recorded on procedures to address any quality issues for continuous improvement. All documentation is attached to Valuers files - 100% compliance. All Valuer jobs are being charged with the correct fee per JLL's client fee schedules and initial quote supplied. All quote requests are sent to the Valuer with the correct qualifications and/or skills. All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported. Growth of the company Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements. Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
Monster

Taguig City, Metro Manila
Permanent
Full-time