CUSTOMER SERVICE associateUpSkill MNL Inc

JOB DESCRIPTION
Handle customer orders, staff bottle requests, and point of sale materials for promotional activities and ensure completeness of required documentation and necessary approvals, strictly following set timelines.
Identify and assess customers’ needs to achieve satisfaction.
Respond promptly to customers’ inquiries.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Follow communication procedures, and guidelines.
Stocks reservation as and when required.
Filing of order forms/invoices
Ship confirmation for order and free issues.
Monitor & maintain updated product price list.
Work hand in hand with the client for the responsibility of month-end closing
Verification of invoices for payment approval
Maintain damage records, backorder logs, and handling of returns (if any)
Perform other duties assigned from time to time.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
KNOWLEDGE IN MICROSOFT OFFICE, BASIC COMPUTER KNOWLEDGE