Customer Service associateAbbott

JOB DESCRIPTION:
RESPONSIBILITIES:
• Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
• Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America's SAP ERP system
• Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution
Communicate with supervisor to ensure daily order processing requirements are met
Execute applicable Quality System processes
• Build and maintain good rapport with our Internal Customers
Provide Idea ('s) or recommendation based on Team or Customer needs.
Other duties as assigned
BASIC QUALIFICATIONS | EDUCATION:
• Must possess at least College/Bachelor's Degree
• Minimum 1-2 year(s) experience in a related field required
• Knowledge of SAP or ERP applications preferred
PREFERRED QUALIFICATIONS:
• Must be proficient in MS Office including Excel, Word and Outlook
• Must have good keyboarding and typing skills
• Must have data entry experience
• Must be able to multi-task and meet deadlines
• Must be able to communicate professionally
• Must be willing to work night shift
COMPETENCIES:
• Customer Focus
• Functional/Technical Skills
Time Management
Problem Solving
• Order Management
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer ServiceDIVISION:
RMDx Rapid and Molecular DiagnosticsLOCATION:
Philippines > Taguig City : Five/Neo BuildingADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Not specifiedMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
Not Applicable