Customer Service associateCushman & Wakefield

Job Title Customer Service Associate
Job Description Summary As a member of the Shared Services team, you will support with the administration of the day-to-day operations of the People function, as well as handling first level queries from employees and managers. Critical to the maintenance of internal records, the Customer Service Associate supports every aspect of the People function through execution of process in a compliant and timely manner.
Job Description
Manage incoming case load and ensure compliance to relevant service level agreements
Maintain lifecycle process and governance for all employee events from hire to offboarding
Prepare contracts of employment and employment related correspondence, including staff transfers, salary changes, higher duties/secondment and confirmation of employment letters
Process renewal of contracts, local work permits (where applicable), and probation records
Ensure employee files are up to date and accessible to HR professionals
Manages employee on-boarding and off-boarding processes and ensures compliance to local and global compliance
Coordinates with local Payroll to ensure correct payroll processing
Carry out People Services activities in accordance with internal SOPs and statutory requirements
Monitor and maintain inbound queries to HR through the appropriate work intake system
Performs other related duties as required or requested
Professional Experience:
Prior experience in a HR Admin or Shared Services role
Good time management and ability to prioritize
Strong oral and written communication skills
Customer-oriented with demonstrated drive and resilience
Cushman & Wakefield

Taguig City, Metro Manila
Permanent
Full-time