Customer Service associate (night shift)Taguig

· Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
· Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America’s SAP ERP system
· Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution
· Communicate with supervisor to ensure daily order processing requirements are met
· Execute applicable Quality System processes
· Other duties as assigned
BASIC QUALIFICATIONS
EDUCATION:
· Must possess at least College/Bachelor’s Degree
· Minimum 1-2 year(s) experience in a related field required
· Knowledge of SAP or ERP applications preferred
PREFER QUALIFICATIONS:
· Must be proficient in MS Office including Excel, Word and Outlook
· Must have good keyboarding and typing skills
· Must have data entry experience
· Must be able to multi-task and meet deadlines
· Must be able to communicate professionally
· Must be willing to work night shift
SHUTTLE SERVICE WILL BE PROVIDED.
Work location: BGC, Taguig
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