Customer Service agent - able to start immediately!!!!Capgemini Philippines Corp.

Position purpose:
The purpose of this role is to deliver excellent customer service in addressing customer queries/concerns received either from voice or non-voice communication platforms.
The resource is expected to document/log all customer interaction accordingly and produce quality service in accordance to set guidelines and key performance indicators.
Main accountabilities:
Answers customer issues/concerns using voice/non-voice communication tools.
Assesses customers' needs/requests by gathering information, doing research and solving customer issues based on standard processes
Provides pieces of information needed/requested by customers regarding products and services
Communicates appropriate options needed in order to provide timely resolution
Documents/Logs all customer interactions in accordance to quality standard
Coordinates with higher level of support for challenging/non-L1 type of concerns for resolution
Participates in special tasks and performs other duties as assigned
Requirements:
Minimum of 0.5 - 2 years of experience in a Call Center;
Background/Experience to Customer Service Delivery in a similar industry is a requirement
Demonstrates good oral and written communications skills with ability to articulate in an organized and concise manner
Establishes customer needs through enhanced probing techniques
Fluent English;
Attention to details;
Good knowledge of MS Office;
Typing/keyboarding proficiency
Attention to details and analytical skills;
Ability to cooperate smoothly with other team members.
Amenable to work on shifting schedules specially NIGHT SHIFT