Customer Service agent 4plA.P. Moller - Maersk

Opportunity Has responsibility for handling daily Customer Service tasks and interacts with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related challenges during process execution. At Opportunity Has responsibility for handling daily Customer Service tasks and interacts with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related challenges during process execution. At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further. 4PL Control Tower Executive 4PL control tower is benchmark solution by MAERSK tailored to meet the FMCG giant's 4PL needs. The solution by design needs out of the box thinking and extra-ordinary ownership & accountability from the 4PL team. The person will not only ensure timely movement of freight from and to Indonesia but also proactively coordinate with different parties including nominated 3PL/ brokers & customer internal stakeholders to achieve the end goal of operational excellence. As 4PL the responsibility of entire supply chain lies with Maersk and in a way we become an extension of customer's shipping department. The control tower team handles day to day EXP/IMP operations, exception management, SAP transactions, payment to 3PL and brokers and provide consultancy on logistics/ supply chain related issues. Key Responsibilities Export - as but not limited to below: . Booking coordination: receive booking from warehouse, place booking with carrier, co-ordinate with broker for trucking arrangements. . Documentation: receive information from respective desks, send SI to carrier, follow up on B/L or SWB release, and ensure pre-alert mail is sent on time. Filing and documentation for audit. . Customs clearance coordination: monitor the customs clearance timeliness from broker, support brokers on trouble-shooting . Daily report: ensure trackers are sent on time by brokers . DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely. . Internal Ops SLA: ensure all WI/ job aids are updated . Support client's queries on shipment status . Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time . Able to understand the Client's business and facilitate exception in the most compliant way . Other ad-hoc Import - as but not limited to below: . Import clearance: monitor the timeline of import clearance, ensure trackers are sent on time from brokers, and ensure no detention and demurrage incurred. . Documentation: receive pre-alert, ensure the pre-alert documents are as required, follow up with and monitor broker for accurate and timely clearance. Filing and documentation for audit. . Provide guidance/escalate for guidance on exceptional cases. . DMS/ Visibility: ensure the Daily issue list and scorecard is updated accurately and timely. . Internal Ops SLA: ensure all WI/ job aids are updated . Ensure the overall process is being adhered strictly by related parties (warehouse, planner, 3PL), any exceptions need to be escalated on time . Able to understand the Client's business and facilitate exception in the most compliant way. Payment - as but not limited to below: . Maintain documents: Create/ manage IOP/ WI for payment related activities. . Tracking: receive broker/ 3PL invoices, follow receiving procedures and maintain the payment tracker accurately and timely. . Manage 3PL: to provide accurate invoices on time. . Visibility: Provide visibility to the customer on status, exceptions, issues and payment milestones. . Manage customer functions: Ensure relevant department of customer process invoices timely and resolve issues, if any. . Invoice processing: Verify and process broker invoices as per the detailed SOP/ SLEA/ KPIs . SAP transactions: Related to payment. . Quality standards: Ensure proper checklist are created and adhered in order to ensure quality standards while processing invoices- reject any invoices to broker not meeting requirements. . Ensure the overall process is being adhered strictly by related parties (brokers, AP, 3PL), any exceptions need to be escalated on time Behavioural: . Ownership and accountability . Strive towards excellence . Stakeholder Management abilities . KPI driven performance- Ability to deliver results . High attention to details . Process improvement mindset - Look out for gaps . Ability to prioritize based on importance/ urgency Skills: . Bachelor's degree . Demonstrated a deep understanding of and experience in the logistics industry . With at least 2 years experience in logistics industry . Strong written and verbal communication skills both in English and local language . Must possess time management skills to manage high volume in a fast-paced environment . Intermediate to advance MS EXCEL skills . Some SAP functional experience is preferred, not mandatory. . Personality: Self-starter, problem solver, Love for great service, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player
Monster

Manila City, Metro Manila
Permanent
Full-time