Customer satisfaction officerToyota

Toyota Motor Philippines is looking for Customer Satisfaction Officer to join our Customer Relations Department based in Makati City, Philippines.
The Customer Satisfaction Officer is a member of the Customer Satisfaction Planning Team that is working alongside with Dealerships, is mainly responsible for providing the best customer experience at every touch point and expand customer reach through implementation of programs.
In this role, you are expected to be a domain expert in monitoring and evaluation of Dealerships' over-all Customer Care and Customer Satisfaction performance.
Your role and responsibilities:
- Ensure implementation of TMP standards, policies and guidelines in the Dealership's customer relations operations
- Oversee Dealerships' training programs related to customer relations and customer satisfaction.
- Develop necessary improvements/updates in Dealer trainings related to Customer Service to ensure the relevance and quality of the program
- Conduct periodic audit and dealer visits
- Analyze customer data and enhance processes in relation to dealer systems
- Spearhead the administration and support in Dealership's customer service
Our perfect match:
- You have a bachelor's degree in Marketing or any Business Related Course
- You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
- You can establish courses of action for self and others to ensure that work is completed efficiently.
- You can develop and use collaborative relationships to facilitate the accomplishment of work goals.
- You are capable of setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required.
Skills required:
- Proficient in MS Excel, MS Powerpoint (knowledge in SAP is a plus)
- Ability to implement Process improvements and Creation of SOPs
- Training Program Management
- Excellent Communication skills
- Highly organized, detail oriented
Entry Level / Junior, Apprentice Sales and Marketing Automotive - Manufacturing 1 opening Bachelor's degree graduate
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.TMP was incorporated on August 3, 1988 as a joint venture of the following business entities: GT Capital Holdings, Inc. (51%) Toyota Motor Corporation (34%) Mitsui & Co., Ltd. (15%)TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.The company's regular and outsourced manpower is composed of 3,695* Team Members.-*as of end-December 2019
Kalibrr

Makati City, Metro Manila
Permanent
Full-time