Customer relationship specialist - remoteACHIEVE TEST PREP

Responsible
for delivering a concierge level of service, the Customer Relationship
Specialist handles calls with escalated customers and important
accounts. As a brand ambassador, you will connect with customers on a
personal level, remove obstacles so customers can Achieve success, and
make recommendations to continually drive improvements in our products
and services.
100% Work from home / Telecommute
To be considered for a
job at Achieve Test Prep you MUST Apply below now our
company
website
-(
careers.achievetestprep
)
Requirements
-3+ years
handling over the phone customer escalation calls
-1+ year
experience responding in writing to both positive and negative online comments
and reviews
-Experience
cultivating relationships with customers over a long period of time
-Bachelor's
degree
-Contributing
to improving overall customer service and retention as well as student success
-Contributing
to improving processes and procedures that impact performance
-Becoming
and expert on Achieve's products and tools for customers's success
-Effective
time management, organizational skills, and ability to meet established
deadlines
-Strong
interpersonal skills, maturity and good judgment, and ability to communicate
with a diverse range of individuals
-Location -
Home-based inside or outside USA -
see list of countries Achieve operate
s
-Ability to
work during the hours of 9 AM - 6 PM Eastern Time, Monday through Friday
-Must be
able to write and speak fluent English
To be considered for this position you
MUST
apply for the job directly through the Achieve website (3rd party applications will not be accepted)
AND
answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Benefits
Why Work for Achieve Test Prep?
We
believe our employees empower our company and are the reason for our
success. We are the nation's largest educational consultant and test
prep center specializing in credit-by-examination degree paths,
headquartered in Wayne, New Jersey.
Achieve
helps students bypass all of the busywork associated with taking
certain college courses the traditional way, by instead passing just one
test-out exam.
Employee
engagement and development is one of the keys to our success at
Achieve! Embracing a work-from-home model for the entire company, all
employees enjoy a better work-life balance through flexible work
schedules. We offer on-the-job training and career advancement
opportunities. Does Achieve sound like the place for you?-a style="text-decoration: none" href="careers.achievetestprep/"-
Apply today
To learn more about us visit our website-a style="text-decoration: none" href="achievetestprep/"-
Achieve Test Prep