Customer relationship officerVentem Services Incorporation

The Customer Relationship Officer is responsible for performing excellent Customer Service functions to achieve overall service excellence and promote high-value customer relationships.
This position will be in charge of day-to-day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
Responsibilities:
Ensures that basic CS functions are performed.
Serves as a liaison between the customer and various departments.
Actively engage with customers by attending efficiently to their inquiries and concerns via Live Chat/ Email / Phone
Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelors/College Degree, any field.
Fluency (written and spoken) in one language other than English: Vietnamese.
Excellent Verbal and Communication Skills.
Willing to work in rotational / shift schedule.
Fresh graduates/Entry level applicants are encouraged to apply.
The candidate must be willing to relocate to Manila, Philippines.
We offer a competitive compensation and benefits package with a promising career growth whilst working in a safe and dynamic environment for the successful candidate.
Probation period: 6 months from onboard date.
Work schedule information:
Days Off: 2 days per week based on a shift schedule.
Working hours: 10 hours per day based on a shift schedule.
Break time: 1 hour per day based on a shift schedule.
Compensation Package:
Competitive Salary
Transportation Benefits
Medical Benefits
Meal Provisions