customer relation ship Management | app storeCafe24 Philippines Inc.

Handle customer inquiries promptly and professionally
Handle customer complaints, provide appropriate and effective solutions and alternatives
Communicate and work effectively with CSR, DEV, and HQ.
Manage VOC reports
Bachelors degree or above
At least 3 years working experience in the ICT or E-commerce industry
Fluency in English
Excellent analytical and problem-solving skills
Strong customer service focus
Advanced knowledge in the use of Microsoft Office
Preference:
E-commerce related work experience
Korean speaker
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 2 openings Bachelor's degree graduate
Cafe24 Philippines has been leading many online business clients to success in the global e-commerce market for the past decade since its establishment in 2008.We provide a full range of e-commerce services to help clients smoothly enter the global market and scale up.Services include everything from technical support to online storefront design, overseas marketing and English customer support.We shorten clients' path to success through ceaseless innovation, technological development and e-commerce expertise.Our services are continuously sophisticated in cooperation with Global E-Commerce Platform 'Cafe24', which directly operates in Korea, Japan, and Vietnam. We also provide professional services through a network of local experts at our global offices including one in the Philippines.In cooperation with Amazon, Alibaba, Google, Facebook and other global partners, we support clients to achieve maximum performance in global markets.ᄆ Overseas OfficesManila, Philippines (since Aug 26, 2008)Yanji, China (since Nov 14, 2008)Tokyo, Japan (since Sep 17, 2012)Hangzhou, China (since April 19, 2013)Fukuoka, Japan (since April 15, 2016)Taipei,Taiwan (since Jun 15, 2016)Ho Chi Minh, Vietnam (Since July 1, 2019) HeadquartersOrtigas Center, Pasig City Year founded2008 SpecialtiesDevelopment, Design, Global CSR, and Overseas Advertising
Kalibrr

Mandaluyong City, Metro Manila
Permanent
Full-time