customer relations AssistantAutohub Group of Companies, Inc.

Primarily responsible for maintaining an accurate and updated customer database (e.g. walk-in, dealership clients and dealer network), and corresponding records of transaction with the company that would serve as measurement for recommending appropriate actions to relevant company offices' functions in ensuring, maintaining and improving appreciable customer experience management to the products and services that the company offers. The person of such position communicates directly to the customers, through all available means and procedures prescribed by the company policies, in promoting regular and innovative products and services provided to ensure that the respective experiences to such offers are responsive to the customer's requirements and satisfaction.
Conducts First-Response to Walk-In/Dealer Network Inquiries on products and services relevant to company offerings in the showroom (i.e. Person-to-Person, Phone Calls, Emails, SMS, etc. ) for endorsement to relevant personnel and follow-throughs on experiences on responses of relevant personnel to requirements of customer to ensure that such actions conform to their satisfaction.
Undertakes Handover Discussions with customers for new vehicle releases, to ensure first hand appreciation of the customer to the vehicle, thereby enhancing appreciation of the client to the vehicle and services being and to be rendered.
Organizes & coordinates Appointment System to be synchronized with weekly tasks of relevant Technical Operations offices
Conducts Post-Experiences survey to assess status of client's vehicle, their experiences and recommendations on improving the provided services using information to build long-term customer loyalty
Graduate of Bachelor's Degree preferably related to Customers Relations.
At least 1 year experience in Customer Relations preferably with experience in Automotive.
Required Knowledge: excellent written and verbal communication skills; proficiency in Microsoft Office applications; ability to understand complex issues, coordinate multiple projects and collaborate with internal customers; superior skills in planning, time-management, organization, critical thinking and proactive problem-solving.
Required Skills: ability to read and comprehend simple instructions, effectively present information in one on one situations to customers, clients, etc. multi-tasking,
Willing to work in Taytay, Rizal.
Willing to work from Monday-Saturday.
Entry Level / Junior, Apprentice Customer Service Automotive 1 opening Bachelor's degree graduate
Autohub GROUP is a synergy of automotive dealerships, distributorships and car service companies composed of Ford, Nissan, Hyundai, Mazda, Foton, Changan, Ssangyong, Geely, MINI, Rolls Royce, Lotus, Pagani, Vespa, and Triumph. It also sets up the Autohub Institute of Technology which caters to Automotive Servicing NCI and NCII. Renthub for car rentals, Nexthub for car repair services, Painthub for automotive body and paint, ACCS and VKool for car parts and accessories. Autohub Group of Companies, Inc. is a registered business under the Securities and Exchange Commission on July 19, 2007, with its corporate office at Block 15, Ford Global City Building, Rizal Drive, Bonifacio Global City, Taguig. Its primary function is to manage the different dealerships/brands indicated above. It is headed by its President and Dealer Principal, Mr. Willy Q. Tee Ten. Autohub is your One-Stop-Auto Shop! Its product range consists of high-end to entry level vehicles (i.e. passenger cars, SUV's, pick-ups, 4-6 wheeler cab and chassis trucks and motorcycles), genuine and aftermarket parts and accessories, and car care products. Autohub is equipped with the world's finest machines, as well as highly trained, qualified sales and service personnel, to provide its clientele with all their vehicle requirement's needs while maintaining excellent customer satisfaction through efficient and quality customer oriented programs and the centralization of its group sales and service activities.VISION - to be the preferred Automotive Group for innovative solutions, quality products and reliable services.MISSION - to provide comprehensive automotive products and services through synergy that would ensure complete customer satisfaction and best interest of all stakeholders.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time