customer onboarding manager ( Night Shift)SolarWinds
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 24/11/2020
Overview
The Manager of Customer Onboarding leads a team of onboarding specialists in delivering an engaging product onboarding experience, helping our customers achieve value with their purchased software solutions. As a member of the Customer Success department, the Manager will be also be responsible with helping the department continuously evolve and improve the onboarding phase of our partners' journey.
Responsibilities
Collaborating with training, marketing, and documentation teams to implement a digital onboarding experience, allowing the team to scale the onboarding offerings
Collaborate with the marketing and customer success teams to improve program engagement
Manage team operations including staffing plans, scheduling, and budgeting, allowing the team to efficiently deliver onboarding programs
Build, implement, and continuously improve team processes
Manage a team of onboarding specialists, including hiring, coaching, conducting 1-on-1s, and conducting performance reviews
Manage onboarding escalations
Report regularly on program outcomes and project updates
Proactively identify opportunities to improve onboarding programs, including improving engagement and completion rates
Serve as a partner advocate, highlighting cross-department improvements that can be made to improve the partner experience
Qualifications
3+ years of relevant work experience successfully managing customer onboarding teams and working in a customer-facing role
Ability to prioritize, plan, and execute projects in alignment with the department's strategic plan
Strong people management, performance management, and collaboration skills
Strong reporting and analytical skills, with the ability to effectively determine and communicate onboarding impact
Demonstrated ability to effectively lead change
Prior experience with Totango and Salesforce preferred
Prior experience in a technical role and/or professional services preferred
SolarWinds
The Manager of Customer Onboarding leads a team of onboarding specialists in delivering an engaging product onboarding experience, helping our customers achieve value with their purchased software solutions. As a member of the Customer Success department, the Manager will be also be responsible with helping the department continuously evolve and improve the onboarding phase of our partners' journey.
Responsibilities
Collaborating with training, marketing, and documentation teams to implement a digital onboarding experience, allowing the team to scale the onboarding offerings
Collaborate with the marketing and customer success teams to improve program engagement
Manage team operations including staffing plans, scheduling, and budgeting, allowing the team to efficiently deliver onboarding programs
Build, implement, and continuously improve team processes
Manage a team of onboarding specialists, including hiring, coaching, conducting 1-on-1s, and conducting performance reviews
Manage onboarding escalations
Report regularly on program outcomes and project updates
Proactively identify opportunities to improve onboarding programs, including improving engagement and completion rates
Serve as a partner advocate, highlighting cross-department improvements that can be made to improve the partner experience
Qualifications
3+ years of relevant work experience successfully managing customer onboarding teams and working in a customer-facing role
Ability to prioritize, plan, and execute projects in alignment with the department's strategic plan
Strong people management, performance management, and collaboration skills
Strong reporting and analytical skills, with the ability to effectively determine and communicate onboarding impact
Demonstrated ability to effectively lead change
Prior experience with Totango and Salesforce preferred
Prior experience in a technical role and/or professional services preferred
SolarWinds
Other Info
Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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SolarWinds
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