Customer growth leadMayani PH

Company Description
Our grand vision is a Philippines where smallholder farmers lead better lives by changing how people buy their food through e-commerce. We are looking for people who are passionate about making an impact in the lives of our smallholder farmers through innovative agri-tech solutions.
Job Description
Position Description
As the Customer Growth Lead, you will be responsible for deeply understanding our customers' needs and work with operations to deliver their requirements. You will be the primary contact of our enterprise customers and you will support the CEO in client acquisition activities. Through data and customer feedback, you will gather insights that translate into product offers, service delivery improvements, and platform features improvements to enrich the customer experience. You will support the CEO and partner heavily with our Operations Team, Product Onboarding Team and Tech Team.
Key Duties & Responsibilities
Initiate, follow through and close deals with enterprise partners.
Maintain and build relationships with enterprise partners and serve as their primary contact.
Create bespoke arrangements for enterprise clients and ensure that Mayani operations will interface well with client operations eg. special fulfillment arrangements, special discounts.
Initiate and/or assist in the crafting of campaigns that drive growth in user base, revenue and partnerships network.
Keep tabs on our e-commerce platform.
Monitor analytics (SKU performance, campaign response, social media reactions, etc)
Drive awareness through creative social media presence, partnerships, publicity.
Drive revenue growth through special promotions & bundles, partnerships, introduction of new products.
Gather insights to inform our product strategy
You will generate and synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market, and help us identify core products that Mayani can focus on to increase sales.
You will use these insights to curate product offers, bundles and promotions that would help Mayani achieve its revenue growth targets.
You will surface opportunities to onboard new products so Mayani can fill the gaps in the underserved segments of our market and coordinate these changes with our Product Onboarding team.
Gather insights to inform our platform strategy
You will be the champion of deep user empathy in Mayani. You should be able to structure and distill qualitative research (surveys, interviews, etc) to surface insights that can improve customer and farmer experience in the platform.
You will analyze key business metrics and user behavior to identify our greatest opportunities for platform improvements that support customer retention and growth goals.
You will define and implement product improvements (such as customer request forms, and tools that allow farmers to represent their produce and prices).
In close coordination with the Tech team, you will move quickly, test and pivot, track and refine changes to ensure success
You will collaborate with the leadership team, and cross-functionally with Tech, Hub Ops, and Marketing to successfully implement our product and platform strategy.
Qualifications
Must-have Qualifications
2-5 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, consulting, business management or administration, finance, accounting, marketing, or related fields.
Exceptional negotiation and decision-making skills.
Effective communication skills
Strong business acumen.
Detail-oriented.
Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.
Nice-to-have Qualifications
Experience in or passion for the food or agriculture industry
Experience in an online marketplace or similar consumer technology company
Experience in strategy or product-related roles
Additional Information
Working Conditions
Status: Employee
Employment terms: Full-time, 40 hours per week, 5 days a week
Schedule: 8am-5pm, Monday to Friday
Perks and Benefits:
Competitive total rewards
Being part of a high-caliber and supportive team
Mayani PH

San Juan City, Metro Manila
Permanent
Full-time