Customer facing enablement expert (sales trainer)Infobip

Company Description
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience - all in a fast, secure and reliable way.
Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world.
Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates. Services include but not limited to A2P SMS messaging, A2P voice, A2P RCS, app notifications, email, chat apps messaging and carrier billing. We serve both mobile network operators and enterprises, notably banks, social networks and corporations as well as non-profit organisations and public institutions.
We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!
Job Description
What is Customer Facing Enablement?
Customer Facing Enablement is the strategic and essential process of equipping and fueling sellers, in all routes, with the content, guidance, and activation they need to engage buyers effectively. It's stretching and supporting sellers, CSM's, presales to:
Get smarter about their client and what Infobip can do for their client
Build knowledge and confidence in their technical depth of an ever-changing portfolio and competitive landscape
Prepare to engage clients and be agile in responding to clients
Envision the opportunity and create value propositions that are clear and compel the client to engage
We help sellers navigate Infobip and customer effectively, to progress, develop, and win!
Who do I report to?
Local CFE person will get business guidance and whole support from CFE HQ team. Will report directly to Ana Veir.
Locally will report to SD but must be fully aligned with MD as well.
Qualifications
What background do I have to have?
We strive to hire local CFE person who is able to work in their time zone, knows language and territory specifics and understand cultural specifics in particular region.
As our Sales organization is growing at a rapid pace, meaning an increased need for Enablement to educate, train, and empower CF roles to efficiently win more business, enhance better cross-department collaboration and enhance onboarding procedure to ensure shorter ramp up time.
We are seeking a senior CF Enablement person with 8+ years' experience in partnering with a Sales organization. This is an individual contributor role supporting our customer-facing segment and reporting to Revenue Director locally. Person must know solution, complex selling methodologies, sales process, account planning (account management), sales matrix, trends in revenue enablement and basic knowledge in sales business managerial skills in order to work with regional management.
What will be my scope of work?
Partner with sales leaders to understand the needs of the team and design and execute a customized enablement strategy to support the team's sales readiness and effectiveness
Collaborate closely with CF Enablement team and subject matter experts within Sales, Sales Operations, Marketing, Product Marketing, and Product Management
Develop and deliver content for employee Onboarding and Continuous Enablement programs using the most effective format and delivery vehicle (e.g. audio, video, eLearning, role plays)
Manage scheduling of virtual and in-person classes for new CF roles, and ensure their success with regular check-ins throughout their first 90 days
Manage the rollout, adoption, and knowledge transfer of sales tools & best practices, and communicate with learners, facilitators, and speakers to ensure smooth delivery of training classes and programs
Build and maintain relationships with Sales Management to ensure Enablement aligns with Sales organizational goals and objectives
Maintain the culture and internal brand of the Global Enablement organization
Deliver monthly Solutions bootcamp, training sessions, webinars, e-learnings, workshops
Understand regional needs and customizing international support
Partner closely with the product teams and product marketing teams to lead the internal enablement efforts of product launches.
Collect feedback from stakeholders and continuously work to improve quality of content, format, and delivery worldwide.
Additional Information
What's in for you?
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Learn as you grow - Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Opportunity Knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
Never a dull moment - We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
Great environment - Wonderful team spirit, creativity and persistence are the drivers of our company.
Pay & Perks - Competitive salary, health benefits, travel allowances, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
Infobip

Taguig City, Metro Manila
Permanent
Full-time