customer experience associate ( Work from home)Noah Health

As one of the fastest-growing digital healthcare brands, we are looking for a full-time Customer Experience Associate to join our customer success team in creating meaningful relationships with our users. 
As a Customer Experience Associate, you will be interacting with our users over the voice, email or live chat, resolving inquiries and providing on-going customer support.
Role & Responsibilities:
Manage and follow up on patients' enquiries on assigned channels that could include voice, email or chat, in a timely manner
Maintain good relationships with patients to facilitate renewals and subscriptions
Promote and introduce existing customers to our growing line of supplements and lifestyle products
Work closely with the operations and sales teams to support any day-to-day activities 
Resolve technical issues with patience and understanding
Qualities we look for: 
Good English communication skills - spoken & written
Possess strong customer service-oriented skills including empathy, active listening, and resolution-minded aptitude to handle a diverse range of customers 
As this is a remote position, we are looking for someone who is self motivated and has good time management skills to complete given tasks without the need for micromanaging 
Thrives in a multi-faceted, fast-paced and challenging environment
Appreciates flexibility in scheduling and working with a young and vibrant team 
Technology & work environment requirements: 
Home internet connection 
Possess a basic home laptop / desktop
Noah Health
Number of employees: From 11 to 50
Founded: 2020
Ordinary Folk creates specialised healthcare brands that make good health accessible and affordable to all. Meet Noah and Zoey — the telemedicine platforms of the 21st century. We are a young and fast growing start-up with a vibrant and diverse team of like-minded individuals who wish to revolutionise the way healthcare is viewed and treated in Singapore. We are committed to an employee-oriented, high-performance culture that emphasises empowerment, quality, continuous improvement and excellent customer service.
Noah is Singapore’s first digital men’s health platform. It’s an inclusive, discreet space that provides treatment for stigmatised yet common conditions in sexual health, hair, aesthetics, and overall well-being. Its sister brand Zoey is a supportive and judgement-free platform that empowers women to take charge of their overall well-being, including everything from sexual health to aesthetics, hair and mental health.
Noah Health

Philippines
₱25,000-35,000 per month
Permanent
Full-time