Customer due diligence unit leadTinkoff Global Pte Ltd

Manage and lead the CDD and EDD teams in executing the process in accordance to compliance policies and controls
Oversee the new client onboarding process and provide feedback to enhance the client onboarding experience
Monitor clients account to ensure all documentary requirements are complied with
Perform quality reviews on newly onboarded clients
Be up to date with the latest key regulatory policies
Anticipate and manage work volumes
Identify and implement continuous process improvements to achieve a high level of efficiency and productivity of the team
Build and improve reports and dashboards for productivity and performance monitoring
Motivates, coaches and trains the CDD/EDD staff to improve their productivity, efficiency and quality
Ensures that the team meets the agreed service level
Bachelor's degree in finance or business
5+ years of experience in client onboarding or KYC in a lending or financing company
2+ years of experience in leading teams and people management
Knowledgeable on the Anti-Money Laundering (AML) and KYC regulations within the banking environment
High proficiency in MS Office applications
Experience in Agile way of working
Self-motivated and results-oriented with startup experience is a plus
Fluent in English and Filipino with excellent communication skills
Willing to work in a hybrid setup with a head office in Bonifacio Global City
Work from Home
Mid-Senior Level / Manager Customer Service Banking / Mortgage 1 opening Bachelor's degree graduate
Tinkoff (TCS Group Holding PLC), is a digital provider of online financial and lifestyle services via its ecosystem. With no branches, the Group serves all its customers remotely via online channels and a cloud-based call center. We are all about technology, innovation, and relentless customer dedication. Join our growing team of world-class experts in setting the bar for 21st-century banking.
Kalibrr

Manila City, Metro Manila
Permanent
Full-time