Customer Contact Center - Team LeaderBDO Unibank, Inc

The Customer Contact Center Team Leader will oversee the bank's Customer Service Officers, who respond to client inquiries and concerns over the phone.
The responsibilities we will trust you with:
Work closely with the team, motivating and coaching them
Keeping up to date with business development and new product lines
Reporting to the Customer Service Manager
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
The qualifications you should have:
Graduate of any four or five-year course / Bachelor's Degree Holder
Minimum of 2 - 3 years' experience within a contact centre environment as a Team Leader
Coaching and communication skills
Willing to work in either Greenhills, Makati, or Alabang.