Answer tickets sent to Zendesk.
Tagging the concern (e.g., messaging, templates, etc) sent to Zendesk
Coordinate with the supervisor for unfamiliar concerns.
Sending reports by the end of the day on how many tickets were solved and what needs to be followed up.
Call the client if necessary.
Qualifications:
Computer Literate
Excellent verbal and written English
With at least three years solid BPO experience (CSR / TSR / Sales)
Organized and disciplined - consistency in attendance
Positive deposition towards work
Perks
Quarterly Bonus
Health Insurance
No cap Profit Sharing by the end of the year
Free meals
Free shuttle service / transportation allowance (with qualifiers)
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Curogram
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