CUSTOMER CARE SPECIALIST
The Customer Care Specialist at Taft Properties is responsible for attending to customer concerns and complaints through a ticketing system. This role involves ensuring timely and satisfactory resolution of customer issues and monitoring the progress of each case. The Customer Care Specialist reports to the Customer Care Manager.
JOB RESPONSIBILITIES
Customer Concerns:
Address customer concerns and complaints through a ticketing system.
Ensure end-to-end resolution and monitoring of all customer issues.
Communication:
Communicate with customers to provide updates on their concerns and resolutions.
Ensure clear and effective communication with internal departments to resolve issues.
Reporting:
Maintain accurate records of customer interactions and resolutions.
Prepare reports on customer care activities for the Customer Care Officer.
Quality Assurance:
Follow quality assurance processes to ensure customer satisfaction.
Collaborate with the Handover team to ensure smooth and satisfactory unit turnovers.
Feedback:
Gather and analyze customer feedback to identify areas for improvement.
Provide suggestions to enhance customer service processes.
JOB REQUIREMENTS
Bachelor's degree in Business Administration, Customer Service, or a related field.
Minimum of 2 years of experience in customer service.
Strong communication, organizational, and interpersonal skills.
Proficiency in customer service software and ticketing systems.
Excellent verbal and written communication skills.
Ability to effectively communicate with customers and internal teams.
The Customer Care Specialist at Taft Properties is responsible for attending to customer concerns and complaints through a ticketing system. This role involves ensuring timely and satisfactory resolution of customer issues and monitoring the progress of each case. The Customer Care Specialist reports to the Customer Care Manager.
JOB RESPONSIBILITIES
Customer Concerns:
Address customer concerns and complaints through a ticketing system.
Ensure end-to-end resolution and monitoring of all customer issues.
Communication:
Communicate with customers to provide updates on their concerns and resolutions.
Ensure clear and effective communication with internal departments to resolve issues.
Reporting:
Maintain accurate records of customer interactions and resolutions.
Prepare reports on customer care activities for the Customer Care Officer.
Quality Assurance:
Follow quality assurance processes to ensure customer satisfaction.
Collaborate with the Handover team to ensure smooth and satisfactory unit turnovers.
Feedback:
Gather and analyze customer feedback to identify areas for improvement.
Provide suggestions to enhance customer service processes.
JOB REQUIREMENTS
Bachelor's degree in Business Administration, Customer Service, or a related field.
Minimum of 2 years of experience in customer service.
Strong communication, organizational, and interpersonal skills.
Proficiency in customer service software and ticketing systems.
Excellent verbal and written communication skills.
Ability to effectively communicate with customers and internal teams.
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Taft Property Venture Development Corporation
About the company
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