Customer Care RepresentativeInsight Enterprises, Inc.

Establishes and maintains a high level of customer satisfaction in all sales transactions.
Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
Closes prospective customers using working knowledge of the company's product line.
Place orders from Inbound queues
Identifies opportunities to up-sell and cross-sell customers.
Handles inquiries regarding product, pricing order expediting, customer relations and complaints.
Do Outbound calls for call backs
Handle all incoming phone calls with courtesy and professionalism.
Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
Responsible for handling and resolving customer inquiries accurately timely.
Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
Understands shipping instructions and comprehends distribution center processes.
Can progress into managing direct accounts and business sales
Bachelor's/College Degree any field.
With BPO/Call Center experience is not needed but is an advantage.
Excellent communication skills in English.
Candidates with Inbound and/or Outbound sales experience is a plus
Candidates who are familiar with basic computer operations.
Has strong interpersonal skills and ability to think independently and follow through effectively.
Candidates who are dependable, keen on details and have strong customer service orientation.
Candidates amenable to graveyard and shifting schedule.