Customer care representativeCurogram

Job Description
Job Descriptions will change during your course of employment. This Job Description outlines many of your expected job duties but is not inclusive of all duties. As a fast-growing company, your responsibilities are expected to change, and you are expected to adapt to the changing responsibilities.
Duties and Responsibilities:
Data entry but can do voice tasks depending on the need
Coordinate with the supervisor for unfamiliar concerns.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Manage large amounts of inbound and outbound calls in a timely manner
Qualifications:
Tech-savvyProficient in Excel
Good verbal and written English
With at least 1 year of BPO experience, should be okay with doing admin tasks
Ability to work onsite (MIT2 Building )
Ability to work from Tuesday to Saturday, 12MN-9AM
Okay with flexible hours
Can start ASAP and should be able to report to the office
Perks
Health Insurance after the 3rd month.
Quarterly bonus.
Profit-sharing by the end of the year.