customer care AssociateGlobal Healthcare Resource Phils Inc

Job Description
Duties :
Assist inbound/outbound patient call
Address all queries from patients (insurance update, payment inquiry, refund request, etc.)
Understand Client's Business strategy and managed billing concern
Utilize and be familiar with current system functions, applications and enhancements
The Customer Care Associate must achieve and maintain Client's Key Performance Measures
Suggest and share ideas for system improvement
Experiments with and accepts new ideas in a positive and timely manner
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions
Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Hiring Requirements/Preferences
Required: Minimum 1-year degree in related field. At least tertiary level
Experience in healthcare BPO account is an advantage
Excellent in communication skills
Proficiency with computer use including Microsoft Office applications, and encoding systems
Amenable to work Night shift schedule with shifting time schedule.
Work location is at Northgate, Alabang Muntinlupa City
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role