Customer care and retention specialistNobel

Do you speak English at advanced level?
Are you a kind, helpful and patient person by nature?
Are you looking for THE place to start your career, make friends & have fun?
Grow in the Company of Friends!
Your skills & personality:
➢ Punctuality, willingness to work in shifts;
➢ Excellent communication skills and patience;
➢ Fun to be around with;
➢ Creative & flexible mind;
➢ Proactive and a great team player;
➢ Friendly and intelligent - seriously, we have a test for that;
Within the first 6 months you'll...
➢ Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm;
➢ Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny's systеms аnd work procеdurеs;
➢ Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting;
➢ Provide product information and usability assistance based on Request Fulfillment;
Before 12 months you'll...
➢ Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts;
➢ Tap into the knowledge you've been building in order to provide live help to customers by chat;
After 12 months you'll...
➢ Put on your hat of specialist customer care representative in order to train and motivate your pears;
➢ Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions;
➢ Put down your headphones and interact with customers more by email and less by phone;
➢ Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company;
What we offer:
➢ International company with international mindset;
➢ Unique team spirit and informal work environment;
➢ Training opportunities and career growth program;
➢ Work with talented and collaborative coworkers who will support you and help you grow;
➢ Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
Nobel

Quezon
Permanent
Full-time