Customer Care AnalystDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.
Qualifications
Strong oral and written communication
At least 3+ years customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
Successful history working in a team environment
Refined problem solving skills
Able to multi-task in a fast-paced environment
Superb customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Direct experience with Ajera software or Construction/Job Costing Accounting is a plus * Amenable to work on a night shift schedule
Deltek Systems