Customer care analystING Bank

If you are good at:
Providing accurate and up-to-date information to existing / potential clients on a variety of channels, primarily in a written format.
Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client's context, and actively contributes to ING's library of client solutions.
Adhering to risk and compliance processes.
Managing end-to-end the execution of client requests and complaint resolution actions.
Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
If you are:
At least 1 to 3 years of professional experience in a customer service function with strong customer focus.
Experience in handling social media channels especially chat- oriented platforms like Facebook.
High School or equivalent education.
If you can:
Provide service excellence to ING's customers as first point of contact.
Take ownership of all customer interactions to personally drive each customer inquiry, request or complaint to satisfactory resolution.
If you'd like to work with:
Customer care analysts in the Retail Banking Department
If you want to:
Work in downtown BGC, the country's economic center.
Enjoy competitive compensation and allowances.
Be part of one of the most innovative and exciting digital bank in the world.
Be part of a diverse, creative, and energized team.
Then click here to get started!