Customer care agentCebu Pacific

Cebu Pacific is a leader in innovation and creativity in the country's aviation industry. It is also the reason why pursuing a career in Customer Care with Cebu Pacific sets you apart in the marketplace.
Apply today and be Juan of our game changers in the ever evolving field of marketing as a Customer Care Agent.
Primary Responsibilities:
Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers' travel experience and to retain them.
Attend to guest inquiries, complaints and all other requests through the team's CRM system, emails, demand letters, endorsements, and/or other forms of communications where in guest may have express his concern.
Operate the Skyspeed system calling out guests on disrupted flights, assisting guests, following instructions from supervisors and communicating effectively with other team members.
Work with Customer Care Team Leaders, Managers and Directors to regularly review types of customer requests and agent service quality to improve existing processes or structure.
Collaborate with other departments, whenever necessary, to handle complex escalation cases and elevate the service quality of the airline.
Qualifications:
Open to fresh graduates without working experience.
Undergraduates are welcome to apply.
Can start immediately
Note: This position will be under a hybrid workplace arrangement which allows remote work but must also be open to reporting onsite as needed. Our Head Office is located in Pasay City, Metro Manila.
Be JUAN of us and together, let's make moments happen.
Cebu Pacific

Pasay City, Metro Manila
Permanent
Full-time