customer assistance specialist ( Night Shift)PPD

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.
The Customer Assistance Specialist provides high quality customer service to client customers including consumers, health care professionals (HCP's), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AE's) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
Summarized Purpose:
Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies
adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
Essential Functions:
Provides high quality customer service to client customers including consumers, HCP's, and client personnel.
Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.
Maintains knowledge of policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.
Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
Performs line checks and system verification, and generate reports.
Performs other duties as assigned
Qualifications
Education and Experience:
High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous customer service experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 1 year)
Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
Knowledge, Skills and Abilities:
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal and written communication skills
Excellent problem solving skills
Excellent language skills (comprehension, speaking, reading and writing);
Fluency skills in a second language may be required
Excellent computer and keyboarding skills
Time management skills
Excellent interpersonal skills
Ability to work in a team environment and/or independently as needed
Demonstrated confidence and initiative
Flexibility
Must be amenable to work in night shift and hybrid/flex work setup
Working Environment:
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
Able to work upright and stationary for typical working hours
Ability to use and learn standard office equipment and technology with proficiency
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
May require travel (Recruiter will provide more details)
PPD Defining Principles:
- We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing -We are one PPD -
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you
PPD

Taguig City, Metro Manila
Permanent
Full-time