customer assistance Associate (for pooling)Magic

About Magic
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members-like magic.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why this role exists
Reporting to a Pod Lead, you will help maintain the high quality and ensure the continuity of service for our users, fulfilling requests ranging from food delivery, doing research, all the way to scheduling appointments with executives.
What are your responsibilities:
A customer will ask your help for a particular task they need done. Your job is to determine what is being asked, and to figure out how to provide it to them.
Most of the time will be spent communicating with the customers of Magic, providing high-end service, and finding creative ways to get them what they want.
The role requires the need to be available for assistance across the operations, the ability to jump from one team or project to another, and an eagerness to take on what is needed.
You will be a part of the founding team in Manila, building the company of the future, and changing the world. Top-performers will have plenty of room to grow.
You will have 2 weeks of training; after which, we continue to provide support whenever you need help with your tasks.
Requirements
Experience required - No minimum years of experience is required, entry-levels and fresh graduates are welcome to join
Skilled in using MS Excel, Google Spreadsheet, and Data Entry
You have an Internet speed of 5mbps (for solo usage) and 8mbps (if there are more people using the internet in the household) or more (please go to
to verify) * You have a modern computer, powerful enough to run several different programs in parallel (i5 core processor and 8gb RAM) and a have a working headset with mic
Education required: Bachelor's Degree of any course
Your superpowers are...
Strong English communication skills
Ability to solve problems on your own
Good customer service skills
You should apply if...
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are hyper-organized.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You are an over-communicator.
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, etc) and the ability to communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Benefits
Earn as much as Php 21,000 to Php 23,000 a month.
Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
Custom environment - Set up your noise level just the way you want it. And if you're mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you're working from home.
Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).
Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.
Pay for Night Work! - you will get an additional pay for work between 10:00 p.m. and 6:00 a.m. the following day.
Have a unique and positive contribution and work equally as we value cultural diversity.
Magic

Taguig City, Metro Manila
Permanent
Full-time