CSR, Tech, Sales, Collections agents | Day shift | Start on Aug 18Acquire Asia Pacific Inc

Description:
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Customer Support Representative, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
A SNAPSHOT OF YOUR ROLE
· Handle all calls with courtesy and professionalism
· Research required information using available resources
· Manage and resolve customer complaints
· Provide customers with product and service information
· Update customer information
· Identify and escalate priority issues
· Provide support using company scripts and procedures
· Support and resolve product or service problems by clarifying the customer's details
· Learn more about the products in order to answer product and service questions; suggest and advise clients on other products and services
· Learn the processing system and computer software attached to all aspects of data entry, item inquiry, customer cross-reference, and any other function necessary to perform daily tasks
· Support and resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution; follow up to ensure resolutions, increasing customer satisfaction
A BIT ABOUT YOU
· Excellent verbal and written communication skills
· Active listening skills
· Organizational skills
· Sound judgment
· Flexibility and adaptability
· Resilience and the ability to work under pressure
· Interest to interact with people
· Ability to learn computer systems and navigate efficiently while helping clients
· Strong problem solving abilities with the ability to make decisions quickly in escalated scenarios
· Ability to establish and maintain a high level of customer satisfaction in all transactions
· Strong attention to detail with an interest to improve organizational procedures
· Can multitask and resolve issues during challenging times and in a fast-paced environment
WHAT SUCCESS LOOKS LIKE
· High customer satisfaction and efficiency rating.
· Excellent feedback from customers.
· Achievement of KPIs.
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Ambition: Voice and measure your goals.
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Judgement: Make wise judgement calls, putting the team and business at heart.
· Leadership: Continuous improvement starts with independent action.
· Leverage: Do more with less, master the art of leverage.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
There are 4 LOBs for this campaign.
CSR
Tech
Sales
Collections
Requirements:
Required Skills: (Must Have)
Excellent communication skills; the ability to call, connect and interact with potential customers
Minimum of 1 year experience in handling TSR account
Minimum of 1 years Sales / Retention background
Minimum of 1 year Collections Experience
Minimum of 1 year Billing experience
Flexible ( Pre/Post Shift Huddles & Rest day )
Preferred Skills: (Nice to Have)
Handled Australian Account ( Telco, Cable etc )
Has exposure in VOC metrics
Has an experience in handling cable tv provider type of account
Must have stable internet connection ( 10mbps up )
Salary: ₱20000 - ₱25000
Address: Mandaluyong
How to Apply: Apply at Bossjob!
Acquire Asia Pacific Inc Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization's infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients. Acquire prides itself in managing client needs through our unique approach of People, Process and Performance. We offer a diverse range of services including back office support, customer acquisition, customer service, technical support, lead generation and software development. Our global leadership team, local client services teams, strict compliance to regulatory processes & standards, best-in-class IT practices and advanced network infrastructure enable us to provide organizations across the globe with solutions that give them a competitive advantage. With a workforce of 7,000 worldwide, Acquire services private and publicly listed clients in Australia, the UK, the US and Asia Pacific from 12 facilities in Manila, Philippines; Melbourne, Australia; Dallas, Texas and the Dominican Republic, across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
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Acquire Asia Pacific Inc Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization's infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients. Acquire prides itself in managing client needs through our unique approach of People, Process and Performance. We offer a diverse range of services including back office support, customer acquisition, customer service, technical support, lead generation and software development. Our global leadership team, local client services teams, strict compliance to regulatory processes & standards, best-in-class IT practices and advanced network infrastructure enable us to provide organizations across the globe with solutions that give them a competitive advantage. With a workforce of 7,000 worldwide, Acquire services private and publicly listed clients in Australia, the UK, the US and Asia Pacific from 12 facilities in Manila, Philippines; Melbourne, Australia; Dallas, Texas and the Dominican Republic, across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
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Mandaluyong City, Metro Manila
Permanent
Full-time