csr team leader with b2b sales experience ( Work From Home)Infinit-O Manila, Inc.

Summary: The Team Leader will oversee the functions of the Inside Sales Representatives. . Required experience in B2B Sales . Assist with sales closures in addition to supervisory, coaching, etc. . Establish and execute the processes and procedures . Summary : The Team Leader will oversee the functions of the Inside Sales Representatives. . Required experience in B2B Sales . Assist with sales closures in addition to supervisory, coaching, etc. . Establish and execute the processes and procedures . Establish and manage the achievements of Key Performance Indicators (KPIs) . Monitor and evaluate all processes and implement improvement to ensure Medallia clients receive appropriate and high-quality services as committed . Perform daily and monthly auditing of work processes . Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets . Coach, guide and train team members by providing creative ideas and ways on how to carry out respective tasks towards providing excellent service . Provide assistance to team members in accordance with established practices and procedures . Provide reports and have regular communications as agreed with Medallia . Assist in hiring, selection, training and performance management of new team members
Monster

Philippines
Permanent
Full-time