csr | retail special Project t57Neksjob Corporation

Job Description
As a Customer Service Representative for a retail special project, you will be responsible for assisting customers with their inquiries, concerns, and issues related to the special project. You will be the primary point of contact for customers and will be responsible for providing exceptional customer service.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information to customers regarding the special project, including product features, pricing, availability, and delivery timelines.
Resolve customer issues and complaints by investigating the problem, identifying solutions, and making appropriate recommendations.
Escalate complex issues to the appropriate department or supervisor for resolution.
Maintain accurate customer records and update customer accounts as needed.
Meet and exceed customer service goals and metrics, including response time, first contact resolution, and customer satisfaction ratings.
Collaborate with other team members to ensure consistent and effective customer service across all channels.
Keep up-to-date with product knowledge and special project updates to provide accurate and current information to customers.
Provide feedback to management on customer issues, trends, and opportunities for improvement.
Qualifications:
Amenable to work on site
At least HS Grad Average to Above Average Comms Skills
Requirement: Candidates w/ 6mons up CCE