csr | Financial | billingAcquire Asia Pacific Philippines, Inc

As a Customer Service and Collections agent, your role is vital in keeping our customers happy and contributing to our organization's growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A Snapshot Of Your Role
· Be the first point of contact with our fast-growing user base
· Handle customer's inquiries on the phone in a timely and professional manner as required by departmental policies and procedures
· Provide a first-class customer service experience to our Customers
· Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue, and providing the best solution to the issue/enquiry.
· Place outbound calls and perform Welcome Calls
· Collections
· Work towards KPI's and targets
· Temporary WFH
What Success Looks Like
Resolution of customer disputes.
Excellent feedback from customers.
Achievement of KPIs.
What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
A Bit About You
· Articulate and possess Customer Empathy.
· Possess Business Knowledge - Customer Service, Collections, Technology and Analytics
· Must have at least 1-2 + years experience working with customers
· Digitally adept and AI awareness
· Fluent in written and verbal English
· Minimum of 6+ months working in a call center
· College degree preferred but not required
· Willingness to work US based hours and weekends
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 4 openings Bachelor's degree graduate
Acquire Business Process Outsourcing operates five reputable and well-established contact centers located in the Philippines and Australia, employing over 8,000 full time staff. The company is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail.Acquire's services include customer support, sales, technical support, retention campaigns, network operations, back-office functions, software development, and marketing services which it provides to a range of private and publically listed companies around the world. The company operates under strict compliance guidelines to ensure our clients' brands are protected and their customers and highly satisfied.Acquire is an organization with possibilities to take your career to the next level. We look for strong candidates who will add value to our organization and at the same time continually grown and improve their skills.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time