csr/appointment setter ( Healthcare Account)Fair Trade Outsourcing

SCOPE OF WORK:
Customer Service Representatives are responsible for managing various customer issues based on client assignments, and transactions are related to patient scheduling. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with patients and providers to optimize patient care. Customer Service Representatives (CSRs) deliver one-on-one customer service support to patients all over the United States.
RESPONSIBILITIES:
Answer the telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into the electronic medical record.
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Seek and support changes in call flow processes and communication services.
Suggest improvements and participate in organized efforts to improve service levels.
Meet and exceed call volume standards.
Adhere to all HIPAA (Health Insurance Portability and Accountability) policies.
Adhere to all Sequence Health policies.
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understand when to escalate calls to physicians/practice managers/triage nurse.
Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
Aid with callbacks and other projects as call volume permits.
Perform other related duties as assigned by the supervisor or manager.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
1+ years' experience working in a medical or healthcare environment preferred.
Excellent communicator, both oral and written (Senior EP) - positive and proactive, works collaboratively with others to identify opportunities to improve results
Proficient in using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
Able to multi-task efficiently under time pressure
Ability to handle confidential and sensitive information
Previous experience in managing customer focused accounts
Proven experience in managing a service and support focused team culture
1 Year plus customer service experience
This Job Description is not intended to be complete or limiting - the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment.
Fair Trade Outsourcing

Philippines
Permanent
Full-time