Csa- bilingualThe VITO Group
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2025
Deadline: 04/04/2021
● Have a high level of customer service and IT technical knowledge
● Are fluent in English and Spanish, both verbal and written.
● Strong troubleshooting skills - you will be able to quickly analyze problems,
determine the root cause, reach a resolution, and resolve issues with high level
of accuracy.
● Ability to adopt and evolve with new processes and changes quickly.
● Ability to thrive in a fast-paced, agile, and dynamic environment.
● Operate across several computer platforms and applications at the same time.
● A love of customer interaction and the capacity to support a range of customers
with differing needs and experiences.
● Experience working within a high-volume telephone-based SLA and KPI driven
environment where your success is determined by great customer outcomes.
● Self-starter with the ability to multitask, manage own time and work under
pressure
This job is all
about...
● Providing technical support for all SiteMinder labeled products and services to
internal and external customers, with a primary focus on customers across
Spanish and English-speaking countries.
● Developing strong customer relationships by providing exceptional technical
support and high levels of customer service utilizing phone, email and other
communication channels.
● Identifying each customer's support and configuration requirements, set
expectations and resolve issues whilst delivering against the role key
performance indicators (KPIs).
● Ensuring all cases/Tasks are resolved or escalated to the appropriate party in a
timely manner in accordance with company service level agreements (SLAs)
and individual KPIs, prioritising caseload appropriately.
● Ensuring all issues are logged accurately in SiteMinder's CRM (Salesforce)
● Assisting with all ad-hoc requests as required by management
● Following SiteMinder's practice process and procedures, specifically in regard
to escalating any security concerns or breach of security.
● Providing support on a 24/7 rotating roster
CATSONE
● Are fluent in English and Spanish, both verbal and written.
● Strong troubleshooting skills - you will be able to quickly analyze problems,
determine the root cause, reach a resolution, and resolve issues with high level
of accuracy.
● Ability to adopt and evolve with new processes and changes quickly.
● Ability to thrive in a fast-paced, agile, and dynamic environment.
● Operate across several computer platforms and applications at the same time.
● A love of customer interaction and the capacity to support a range of customers
with differing needs and experiences.
● Experience working within a high-volume telephone-based SLA and KPI driven
environment where your success is determined by great customer outcomes.
● Self-starter with the ability to multitask, manage own time and work under
pressure
This job is all
about...
● Providing technical support for all SiteMinder labeled products and services to
internal and external customers, with a primary focus on customers across
Spanish and English-speaking countries.
● Developing strong customer relationships by providing exceptional technical
support and high levels of customer service utilizing phone, email and other
communication channels.
● Identifying each customer's support and configuration requirements, set
expectations and resolve issues whilst delivering against the role key
performance indicators (KPIs).
● Ensuring all cases/Tasks are resolved or escalated to the appropriate party in a
timely manner in accordance with company service level agreements (SLAs)
and individual KPIs, prioritising caseload appropriately.
● Ensuring all issues are logged accurately in SiteMinder's CRM (Salesforce)
● Assisting with all ad-hoc requests as required by management
● Following SiteMinder's practice process and procedures, specifically in regard
to escalating any security concerns or breach of security.
● Providing support on a 24/7 rotating roster
CATSONE
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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The VITO Group
About the company
The VITO Group jobs
901 Vicente Madrigal Building, Ayala Avenue, Makati City
Position Csa- bilingual recruited by the company The VITO Group at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on CSA- Bilingual or The VITO Group company in the links above